Payment

We do not charge any extra fees or taxes, just the specified price.

Given that when you are travelling you will probably not have access to a printer and that our use of paper must be reduced to preserve our planet, it is not necessary to print any document! You only need to show the tour driver/guide an ID document that matches the reservation that was made, as well as the order number that you received after making the reservation.

To find out about our special terms and conditions for services and tours for large groups, please contact us and tell us exactly what you need.

Preparation

You are not required to bring anything specific. However, we recommend that you wear comfortable clothes that are suitable for the weather forecast for the day of the tour and that you bring a bottle of water and, obviously, your camera, lots of free space in your phone’s memory card and a selfie stick to capture the best moments of the tour.

Reservation

Any cancellation must always be requested via email or by phone, at least 24 hours before the time set for the tour. Only by doing this can you get your money back. We are unable to give refunds for cancellations less than 24 hours in advance or in case of no-show.

A reservation is necessary for us to guarantee tour availability and to help us organise our team of guides, in order to ensure that we provide the best possible service and the best possible tour! In addition, reservations allow us to be able to warn you of any potential alteration that may be made, due to reasons such as traffic or roads closed for roadwork.

Weather

Yes! Our tours take place even on rainy, windy, hot or snowy days, or under any other climatic conditions, as long as these are not extreme and do not pose a risk to your safety or the driver’s. We like to offer you exciting experiences, and our tuk-tuks, with their removable cover, are suitable for any weather! In case of any adverse weather conditions, you will be notified the day before the date of the tour that you made a reservation for.